Terms & Conditions

Terms and Conditions of Sale

This online shop (the “Site”) is operated by Coillte Teoranta, Dublin Road, Newtownmountkennedy, Co. Wicklow. VAT registration number: 4884085K (“We”, “us” and “our”). Please read the following information carefully as these terms and conditions, along with our privacy statement (together the “Terms”) govern the sale of goods from our Site and you will have to confirm that you agree to them before you can order any goods from our Site.

1. How to Order
You simply add the item you require to your shopping basket by clicking on the ADD TO CART icon whenever you see an item that you would like to buy. Adding an item to our basket does not commit you to buying it as you can always remove it before you pay us and you can review the contents of your basket at any time by clicking the REVIEW CART icon. Once you have all the items you require (the “Products”), press / click on the CHECKOUT icon and pay for the Products by following the simple instructions given there.

2. Acceptance of Orders
Your order constitutes an offer to purchase the Products on these Terms. All orders are subject to acceptance by us and we may choose not to accept your order for any reason without any liability to you. We will send you an acknowledgement e-mail on receipt of your order clarifying your order and providing you with a reference number. If we agree to accept your order, we will confirm this by email (the “Confirmation”) when your accepted order has been dispatched to you. The contract between you and us will only be formed when you have received the Confirmation.

3. If the Goods Are Unavailable
Where the Products are unavailable for any reason, we will forward them to you as soon as our stocks are replenished. We may be able to offer you substitute goods of the same quality and price. If you do not wish to accept our substitute goods then you must return them to us within 7 working days from the day you receive them and you will receive a full refund. We will meet the reasonable costs of returning any substitute goods to us.

4. Delivery of the Goods
While we will use reasonable endeavours to deliver the Products within the time specified in the Confirmation, please note that any date specified is intended to be an estimate and are not guarantees so should not be treated as such. If no date is so specified, delivery will be within [30] days of the day on which you received the Confirmation.
In these Terms, the “Delivery Address” means the address specified to us when you are ordering the Product from us. Delivery of the Products will take place at the Delivery Address so please take care when providing it to us as we cannot be held responsible if that Delivery Address is incorrect. In the unlikely event that the Products do not arrive at the Delivery Address within a reasonable time, please contact us by email at accesscard@coillte.ie and provide us with your name and address to check the status of your order. Alternatively please forward your confirmation email to us to allow us to check the status of your order.

5. Prices
All prices set out on our Site are stated in EURO unless otherwise specified and include any VAT payable but exclude delivery charges and customs charges (if any).
The Delivery charges applicable to your purchase (if any) will be displayed on our Site before you can purchase any Products from us.
If you order Products for delivery outside of the Republic of Ireland, they may be subject to customs/import duties and taxes. Please note that you will be responsible for discharging these duties and taxes, if and to the extent that they are applicable.

6. Payment
Payment may be made by any of the methods indicated on our Site. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery

7. Risk and Title
Risk of damage or loss to the Products shall pass to you at the time of delivery to the Delivery Address.

8. Right of Cancellation
If you are contracting as a consumer, you may cancel the contract between you and us at any time within seven working days (beginning on the day you received the Products) and you will receive a full refund of the price paid for those Products. Please note that this right of cancellation does not apply to Products which are: (a) foodstuffs, beverages or other goods intended for everyday consumption; or (b) made to your specification or which are clearly personalised; or (c) audio/video recordings or computer software unsealed by you; or (d) newspapers, magazines or periodicals, all which cannot be returned unless the Product is damaged or defective.
To cancel this contract, you must inform us in writing and return the Products in question to us immediately in the same condition in which you received them, and at your own cost unless you are returning [substitute Products] or the Product is damaged or defective. The address for returns is: Coillte, Newtownmountkennedy, Co. Wicklow.

9. Damaged/Defective Products
In the unlikely event that you receive Products which were not what you ordered or which are damaged or defective, please notify us of the problem by email to accesscard@coillte.ie or in writing to Coillte, Newtownmountkennedy, Co. Wicklow quoting your card number and then return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights as a consumer.

10. Liability
10.1 We do not accept liability for any errors and/or omissions contained in our Site and reserve the right to change information, prices, specifications and descriptions of listed goods at any time and without notice.
10.2 If an error is discovered in the price of the Products that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published by us is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
10.3 To the extent that any liability arises under these Terms, subject to section 10(4) below, (i) our total liability in contract, tort (or otherwise) will not, in aggregate, exceed the price of the Products you have purchased; and (ii) we do not accept any liability for loss of profit, loss of business or depletion of goodwill nor for any indirect or consequential liability, loss or damage which arises out of or in connection with these Terms.
10.4 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our act or omission; or (b) any other liability which cannot be limited or excluded by applicable law. In particular, but without limiting the generality of the foregoing, none of the limitations and exclusions set out in these Terms shall operate to affect your statutory right as a consumer.

11. Force Majeure
We shall have no liability to you for any delay in the delivery of Products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, strike, lockout, labour disputes, riots, civil disorder, fire, explosion, governmental actions or any other similar events.

12. Entire Agreement
These Terms govern our relationship with you. Any variation must be in writing and signed by authorised signatories for both parties. Nothing in this condition will operate to limit or exclude liability for fraud.

13. Severance
If any provision of these Terms is found by any court, tribunal or administrative body of competent jurisdiction to be illegal, or unenforceable, that provision or the relevant part thereof shall be severed from the remaining Terms which shall continue to apply to the extent permitted by law.

14. Assignment
The Buyer may not assign or otherwise transfer the contract in whole or part without our written consent.

15. Waiver
Failure or delay by us to insist on enforcing or partially enforcing any provision of these Terms, or if we fail to exercise any rights or remedies to which we are entitled under this contract, shall not be construed as a waiver of any of its rights or remedies under the contract and shall not relieve you of compliance with such obligation.

16. Data Protection
Please read our Privacy statement carefully as by agreeing and accepting these terms and conditions you hereby agree and accept its terms.

17. Governing Law
These Terms will be governed by Irish law and the Irish Courts will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with these Terms. This will not affect your statutory rights if you are a consumer and applicable consumer laws requires the application of another country (such as the law of your country of residence).

18. Our Contact Details
If you have any complaints or comments on our online shop, the Products supplied and/or the Site, please contact us at: accesscard@coillte.ie